Our committed customer support team is always ready to assist with any questions or concerns related to your bookings.

1. Booking Process:

   • Guests can effortlessly book hotels across Uttarakhand using our intuitive website.
   • To confirm a reservation, full payment of the booking amount is required in advance.
   • We accept payments via UPI, ensuring secure and smooth transactions.

2. Child Policy:

   • Children aged 5 years and below can stay free of charge, reflecting our focus on family-friendly accommodations.

3. Confirmation and Communication:

   • Guests will receive booking confirmations via their chosen mode of communication, either WhatsApp or email.
   • Confirmation details include booking dates, hotel information, and payment receipts.

4. Refund Policy:

   • Booking payments are strictly non-refundable under all circumstances.
   • Guests are encouraged to double-check their travel plans before completing a reservation.

5. Amendments and Modifications:

   • For any changes to booking details, guests must promptly contact our customer support team.
   • Amendments are subject to availability and the specific policies of the hotel.

6. Cancellation Policy:

   • As booking amounts are non-refundable, we advise guests to finalize their plans before confirming a reservation.
   • Cancellation of bookings will result in forfeiture of the entire booking amount.

7. Privacy and Security:

   • All guest information provided during booking is handled with strict confidentiality in line with our privacy policy.
   • Our secure payment gateways ensure the protection of sensitive financial data.

8. Customer Support:

   • Our dedicated customer support team is available to assist guests with any booking-related queries or issues.

Plan with Wild Wave Journey for a seamless and memorable stay!